TERMS & CONDITIONS
CUSTOMER CARE
TERMS AND CONDITIONS
This page sets out the terms and conditions the client must agree to when working with Wingfield Designs. They are designed to make the process of working together fair and reasonable for
both designer and client.
CONFIDENTIALITY
All the information that the client shares with us is considered confidential, and will only be used by Wingfield Designs to provide our best services and to complete the design of the book cover. We will not share this information with any third party, unless requested to do so by our client.
RIGHTS
After receiving full payment, Wingfield Designs will grant the client an exclusive license for the final cover design. We will provide the design in JPEG, PNG and PDF where needed. Final .pdfs will be completed every Friday and sent out on a Friday so please get in all your details before Friday each week if you require a final page count. All e-books will be sent after the initial design.
The client agrees that they have no right to alter the completed design in any way. Wingfield Designs will not provide the client with .psd source files.
Any Issues found after ordering a proof, due to the design process will not be charged and will be rectified. The designer will not be accountable for the charge of the proof copy.
IMAGE USAGE
The client must abide by the terms of the license agreement for the images used in the cover design, which Wingfield Designs have purchased for use on the design.
The cost of cover design includes the license to use these images and is limited to a print run of 250,000 units and e-book of 500,00 units. If necessary, this 250,00/500,000 limit can be extended, for an additional cost. It is the client’s responsibility to inform Wingfield Designs if this is the case.
All Book covers design by Wingfield Designs will either be purchased from deposit photos or Shutterstock so please refer to there Licencing terms and agreement;
https://depositphotos.com/license.html
https://www.shutterstock.com/license
The client may supply their own images but they must meet specifications set out by Wingfield Designs. Wingfield Designs has the right to know where the image originated from, and we may ask to see your license agreement. No items such as cups, bookmarks, t-shirts, pens etc. made with the finished book design may be sold. These items may be given away for promotional purposes only.
COMMUNICATION
Wingfield Designs is a UK based company so please allow for time differences, we try to reply within 2 working days to all communications, but over busy periods this may be longer. All Holidays will be communicated via our Social Media Platforms.
TIMESCALE
New orders take around 2 to 3 weeks, but over busy period may take up to 4 to 6 weeks. Wingfield Designs will let you know at the time of ordering.
Updates to existing orders can take up to 2 weeks depending on work load and may be subject to extra fees.
PDF Printable wraps sizing will be completed each Friday please send information through prior to this.
CLIENT RESPONSIBILITIES
It is the client’s responsibility to order a proof copy of their cover design from their printer before putting their book on sale. In the case of any problems or expenses incurred by the client in relation to using the cover design, Wingfield Designs will take no financial or legal responsibility for this.
The client must provide the final size for their print cover, this includes where they are being printed, trim size, paper colour, and final page count. The client may be asked to supply a template for some printers.
During Custom Designs the client agrees to complete the Client Information form or has the option to have a zoom/phone call to go over the design in more depth. The client information is there to allow the design process to be more streamlined, however, if you would prefer a call please do ask and we will book one in with you. If you require any further calls after these will be charged at my hourly rate of £25, all email or social media conversations regarding your cover will not be chargeable.
The client agrees to book all custom designs via Calendly and give adequate time should they require it rebooking or canceling.
If the client decides to cancel their booking they will forfeit their deposit on the custom design. However, should they wish to rebook for another date this will not be chargeable.
Should the Client receive any Copywrite claims due to the cover on Amazon or any other platform, please email us directly in order to provide you with the relevant information which includes a screenshot of the licence agreement held with either Deposit Photos or Shutterstock, an invoice and account details of our purchase with them.
PAYMENT
50% Deposit is taken for all Custom Designs at the point of booking and these can be made in advance.
Final payment is taken after the final proof has been approved by the client. Once final payment has been received, Wingfield Designs regards this as final approval of the overall design, and the contract to be fulfilled.
No amendments will be made to the design or text after this time, except
for the blurb if the client has not supplied it. Any changes or updates will have an update fee of £25 per hour under a minimum of one hour.
Wingfield Designs takes payments via Stripe (Invoiced Directly), transfers, and purchases online. Client will pay any additional bank charges if they occur.
DISCLAIMER
Wingfield Designs makes no warranties of any kind, express or implied, for any and all products and/or services it supplies
.
Wingfield Designs will not be held responsible for any and all damages resulting from products and/or services it supplies.
Wingfield Designs is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure.
The customer agrees not to hold Wingfield Designs responsible for any
such loss or damage. Any claim against Wingfield Designs shall be limited to the relevant fee(s) paid by the customer.
GENERAL
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form.
Wingfield Designs reserves the right to change any rates and any of the Terms andConditions at any time and without prior notice.
PRIVACY & SAFETY
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We do not use Malware Scanning.
We do not use an SSL certificate
• We only provide articles and information. We never ask for personal or private information like names, email addresses, or credit card numbers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won't affect the user's experience .
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Google Display Network Impression Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• Via Email
Can change your personal information:
• By emailing us
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at francescaspranddesigns@gmail.com and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
831 Melton Road
LEICESTER,
LE4 8EE
United Kingdom
francescaspranddesigns@gmail.com
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments